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How to Write a Credit Note

Follow these steps to draft a Credit Note that survives counterparty review, bank scrutiny and, if needed, ICC arbitration. Grab the free Credit Note template at the end.

Step-by-step

  1. 1. Header & reference
    'Credit Note' title, unique number, date and reference to the original invoice being adjusted.
  2. 2. Parties
    Seller (issuer) and buyer (recipient) with tax registration numbers.
  3. 3. Reason for credit
    State the reason: quality claim, weight adjustment, over-billing, demurrage credit. Be specific so tax authorities accept it.
  4. 4. Amount
    Credit amount in transaction currency, plus tax adjustment if applicable.
  5. 5. Signature & bank details
    Authorised signature and, if the credit is settled in cash, remittance bank details.

Common pitfalls to avoid

  • Leaving placeholder text like [ ] or {seller name} in the executed copy.
  • Missing signature date, or signing outside the validity window quoted on the document.
  • Referencing Incoterms without the year - always cite 'Incoterms 2020'.
  • Omitting the arbitration seat and governing law - defaults vary by country.
Free template
Free Credit Note Template
Free Credit Note template in Word and PDF format. Post-shipment invoice adjustment draft for short weight, off-spec quality or provisional-to-final price.
Get the template

FAQ

Does a credit note need to match the original invoice line items?
Ideally yes - VAT/GST authorities in most jurisdictions require a clear link to the original invoice.
Can a credit note be issued without a physical return of goods?
Yes. Common for price and demurrage adjustments after acceptance.

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